Terms and Conditions

We keep our Terms and Conditions page under regular review. This Terms and Conditions page was last updated in November 2018.

What We Do

Kate O’Riordan is a Registered Nutritional Therapist (DipNT, mBANT, rCHNC, mANP). She practices the principles of naturopathic medicine to assist the body’s own ability to heal and to improve the quality of life through good nutrition and lifestyle.

Kate O’Riordan Nutrition provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions.

Services

Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.

Nutrition Plan

You will receive your nutrition plan, supplement plan, drug-nutrient interactions and relevant handouts by email within 72 hours of each consultation. For the best results you must follow the plan.

Email Support

Included with the 3 consultation package is one month of email support during the 3 month period. After the month of email support included with the 3 month consultation package, there is a charge of £15 per 30 minutes of email support. I do not provide phone support.

I aim to respond to your email within 48 hours during my working hours which are 4.30-6.30pm weekdays and 11.00-3.00pm Saturdays. I am not able to respond to any emails outside of my working hours or when I am on holiday.

Cancellation/No Show

Please give me at least 24 hours notice if you need to cancel an appointment by emailing info@kateoriordan.com, or by calling or texting me. If you give me less than 24 hours notice or no notice, the missed appointment will be chargeable.

If you cancel and reschedule your appointment three times, then you forfeit the appointment.

Lateness

If you are late for a session, the session will not be extended and will end at the appointed time.

Confidentiality

All emails, data and anything discussed during our sessions will be kept private and confidential at all time.

Payment

Payment for consultations for online clients must be made by online bank transfer at least 48 hours before your appointment. For local clients, payment can be made by cash or cheque on the day of the appointment. I do not accept card payments.

Programmes

Additionally Kate O’Riordan Nutrition provides online programmes that include researched dietary, lifestyle and supplement recommendations as well as recommendations for biochemical testing.

Programme Delivery

The 12 Week Chronic Fatigue Syndrome Recovery Programme is delivery by weekly emails to the email address you gave when you bought the programme. You will receive the weekly emails with handouts and audios on the same day at the same time each week from the day you ordered the programme. If you are not receiving the weekly emails after purchasing the programme, please email customer support at info@kateoriordan.com.

When you purchase the 12 Week Chronic Fatigue Syndrome Recovery Programme, you will also receive email reminders for the monthly online group coaching calls which will be held in the Facebook group.

Guarantee/Refund Policy

For one-to-one single consultations and consultation packages, payments are non-refundable.

For the 12 Week Chronic Fatigue Syndrome Recovery Online Programme there is a 14 day conditional money back guarantee from the date you purchased the programme. If after you have completed the first two modules of the programme, and completed a 14 day food diary, and you still aren’t happy with the programme, please submit your detailed 14 day food diary with breakfast, lunch, snacks, dinner and drinks proving that you have followed the action steps in the first two modules to info@kateoriordan.com, then you will receive a full refund. Refunds are processed within 7 working days of you submitting your email with the 14 day food diary.

Limited License

We are giving you a one person, one time use license to use the content you have purchased on the 12 Week Chronic Fatigue Syndrome Recovery Programme, and giving, sharing, lending or anything similar constitutes as stealing. I do not give permission to give, share or sell any of the information provided for free or via a purchase.

Intellectual Property Rights

The name Kate O’Riordan Nutrition and all the materials on or received via www.kateoriordan.com is owed by us. You are not allowed to copy or use our IP address.

Online Commerce

You can purchase the 12 Week Chronic Fatigue Syndrome Recovery Programme by clicking on the programmes menu at the top of the homepage and then clicking through to the 12 Week Chronic Fatigue Syndrome Recovery Programme page. You would then need to click on the buy now button and enter your payment details. Once this has been submitted, you will immediately receive a welcome email.

Disclaimer

You will be provided with the current evidence-based dietary, nutrition and wellness information and advice, yet they may not be recognised or accepted by standard (allopathic) medicine.

Kate O’Riordan is not a medical doctor (GP) and her services are not a substitute for medical care. Therefore she is not permitted to dispense medical advice, diagnose, prescribe medications, nor claim to treat medical conditions. Also she will not encourage you to terminate any previous therapies or medications, but will gladly cooperate with medical doctors upon request to support your health concerns.

Any recommendations she gives you for laboratory tests, diet or nutritional supplements made will be to support, not replace, medical treatment that you may be receiving. In addition, we strongly advise you consult with your GP before any significant dietary or lifestyle adjustments, and it is your duty to report them all supplements you have chosen to take.

Kate O’Riordan Nutrition is not responsible for any symptoms or illnesses that result from following her nutrition advice, nutrition or supplement plan, or from following her 12 Week Chronic Fatigue Syndrome Recovery Programme.

Customer Service/Office Hours

If you have a question about Kate O’Riordan Nutrition’s services or programmes, or a dispute, please contact customer services at info@kateoriordan.com.

The office hours are 4.30-6.30pm on weekdays and 11.00-4.00pm on Saturdays.

Data Protection

I am legally obliged to store your personal data securely for 7 years. After 7 years, your data will be destroyed unless it is required for any medical or legal reasons.

Your personal data will never be used for marketing purposes or used for anything other than to contact you, or share with another medical or legal body after you have given consent where applicable.

You are entitled to request a copy of your data, and be removed from any marketing mailing lists as and when you wish to do so. Furthermore please click on the link to view my privacy policy.