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Terms and Conditions

We keep our Terms and Conditions page under regular review. This Terms and Conditions page
was last updated in August 2021.

What We Do

Kate O’Riordan is a Registered Nutritional Therapist (DipNT, mBANT, rCHNC). She practices
the principles of naturopathic medicine to assist the body’s own ability to heal and to improve
the quality of life through good nutrition and lifestyle.

Kate O’Riordan Nutrition provides nutritional therapy services to clients to improve their health
through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of
physical and mental health and chronic health conditions.

Services

Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing,
we aim to understand the underlying causes of your health issues which we will seek to address
through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle
advice.

Nutrition Plan

You will receive your nutrition plan, supplement plan, any drug-nutrient interactions, relevant
handouts, pre-made meal plan or recipes the weekend after each consultation. For the best
results you must follow the plan.

Supplements and Laboratory Tests

I may recommend supplements or relevant laboratory tests during the consultation. I may
receive a small commission on some of the supplements and laboratory tests that I recommend.
I only recommend products or services that will, in my professional judgement, be most
appropriate for you and your health.

Email Support

Included with the 5 consultation package is 2 hours of email support between consultations.
Included in the 12 week coaching package is 4 hours of email support in between appointments
during the 12 week period. After the email support time included with your package has been
used up, there is a charge of £15 per 30 minutes of email support. I do not provide phone
support in between consultations.

I aim to respond to your email within 48 hours during my working hours which are 3.00-5.00pm
weekdays and 11.00-4.00pm Saturdays. I am not able to respond to any emails outside of my
working hours or when I am on holiday.

Cancellation/No Show

Please give me at least 24 hours notice if you need to cancel an appointment by emailing
info@kateoriordan.com, clicking on the reschedule or cancel buttons at the bottom of your
Calendly appointment confirmation email, or by calling or texting me. If you give me less than 24
hours notice or no notice, the missed appointment will be chargeable.

If you cancel and reschedule your appointment two times in a row, then you forfeit the
appointment.

Also if you don’t show up to the appointment with no explanation, you forfeit the appointment.

Lateness

If you are late for a session, the session will not be extended and will end at the appointed time.

Respect

I reserve the right to terminate the agreement and stop the nutrition sessions immediately if you,
the client, behave in an inappropriate, rude or abusive way towards me, or if I feel that you
would benefit from referral to another professional.

Confidentiality

All emails, data and anything discussed during our sessions will be kept private and confidential
at all time.

Payment

Payment for 1-to-1 packages and consultations must be made by online bank transfer at least 48
hours before your appointment. I do not accept cash or cheques.

Programmes

Additionally Kate O’Riordan Nutrition provides online programmes that include researched
dietary, lifestyle and supplement recommendations as well as recommendations for biochemical
testing.

Programme Delivery

The 12 Week Fatigue-Fighting Formula content is in a membership site where you get access to
a new module each week for 12 weeks. You will receive weekly email reminders to access the
membership site to the email address you gave when you bought the programme on the same
day at the same time each week from the day you ordered the programme. If you are not
receiving the weekly emails after purchasing the programme, please email customer support at
info@kateoriordan.com.

When you purchase The 12 Week Fatigue-Fighting Formula, you will also receive weekly
reminders for the weekly live group coaching calls which will be held in the Facebook group.

Guarantee/Refund Policy

For consultation packages and functional tests, payments are non-refundable.

For The 12 Week Fatigue-Fighting Formula there is a 14 day conditional and partial money back
guarantee from the date you purchased the programme.

Also if you have purchased the 12 week coaching package, then The 12 Week Fatigue-Fighting
Formula part of the package is conditionally and partially refundable within 14 days. See
conditions below.

If after you have completed the first two modules and you aren’t happy with the programme,
please submit a 14 day food diary with breakfast, lunch, dinner, snacks and drinks that has been
properly completed to info@kateoriordan.com and you will receive a refund on the unused
portion of the programme. Refunds are processed on Fridays.

Once the refund has been processed you will be removed from the programme and will no
longer have access to the content hub, 1-to-1 calls, group coaching calls or the Facebook
group.

Limited License

We are giving you a one person, one time, single license use to the content that you have
purchased in the 12 Week Fatigue-Fighting Formula, and giving, sharing, lending or anything
similar constitutes as stealing. I do not give permission to give, share or sell any of the
information on my site provided for free or via a purchase.

Passwords

When you create your account for The Fatigue-Fighting Formula, please create a username and
password that you can remember. If you need to change your password, please log in to the
membership site, click on the account button and follow the instructions to change your
password. If you forget your password, please click on the Forgot Password link on the log in
page and follow the instructions to change your password.

Intellectual Property Rights

The name Kate O’Riordan Nutrition and all the materials on or received via
www.kateoriordan.com is owed by us. You are not allowed to copy or use our IP address.

Online Commerce

You can purchase the 12 Week Fatigue-Fighting Formula by clicking on the Work With Me menu
at the top of the homepage and then clicking through to the 12 Week Fatigue-Fighting Formula
page. You would then need to click on the buy now button and enter your payment details. Once
this has been submitted, you will immediately receive a welcome email with details on how to
access the content hub.

Disclaimer

You will be provided with the current evidence-based dietary, nutrition and wellness information
and advice, yet they may not be recognised or accepted by standard (allopathic) medicine.
Kate O’Riordan is not a medical doctor (GP) and her services are not a substitute for medical
care. Therefore she is not permitted to dispense medical advice, diagnose, prescribe
medications, nor claim to treat medical conditions. Also she will not encourage you to terminate
any previous therapies or medications, but will gladly cooperate with medical doctors upon
request to support your health concerns.

Any recommendations she gives you for laboratory tests, diet or nutritional supplements made
will be to support, not replace, medical treatment that you may be receiving. In addition, we
strongly advise you to consult with your GP before any significant dietary or lifestyle
adjustments, and it is your duty to report all the supplements you have chosen to take to your
GP.

Kate O’Riordan Nutrition is not responsible for any symptoms or illnesses that result from
following her nutrition advice, nutrition or supplement plan, or from following the materials in The
12 Week Fatigue-Fighting Formula.

Customer Service/Office Hours

If you have a customer service question, issue or dispute, please email info@kateoriordan.com.
You will receive a response within 2 working days.

The office hours are 3.00-5.00pm Monday to Friday and 11.00-4.00pm on Saturdays.

Data Protection

I am legally obliged to store your personal data securely for 8 years. After 8 years, your data will
be destroyed unless it is required for any medical or legal reasons.

Your personal data will never be used for marketing purposes or used for anything other than to
contact you, or share with another medical or legal body after you have given consent where
applicable.

You are entitled to request a copy of your data, and be removed from any marketing mailing lists
as and when you wish to do so. Furthermore please click on the link to view my privacy policy